Shipping Policy

At Chaahat, we craft premium fragrances designed to leave a lasting impression wherever you go. Because alcohol-based perfumes are classified as regulated liquid items for air freight, we take meticulous care in packaging, customs compliance, and carrier selection to ensure your orders arrive quickly and safely.

Order Processing Times

• Processing Time: All international orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).

• Order Tracking: Once your order is dispatched, you will receive an automated email and WhatsApp update containing your tracking number and carrier details.

Worldwide Shipping Destinations & Delivery Timelines

We partner with specialized international couriers (such as DHL Express, FedEx, and Aramex) that are licensed to handle and transport cosmetics and hazardous goods securely.

Address Verification & Special Address Instructions

• GCC & Middle East Addresses: Customers in the UAE, Qatar, and other GCC countries are kindly requested to provide an exact Building/Villa Number, Street Name, District, and Mobile Number (Active on WhatsApp) to assist local couriers with final delivery.

• P.O. Boxes: Due to courier restrictions on regulated liquids, we cannot ship to P.O. Box addresses. Please provide a physical street address for delivery.

Order Tracking & Delivery Issues

• Tracking Updates: You can track your shipment step-by-step using the link provided in your shipping confirmation email or by visiting our Order Tracking page.

• Failed Delivery / Incorrect Address: If a package is returned to us due to an incorrect address supplied by the customer or repeated failed delivery attempts, original shipping costs are non-refundable. Reshipping fees will apply.

• Damaged or Missing Items: In the rare event that your package arrives damaged during international transit, please photograph the outer package and damaged bottle immediately and contact us at chaahat.official112@gmail.com or via WhatsApp at +92 325 366 4657 within 48 hours of delivery so we can dispatch a replacement or arrange resolution.

AURORA, Your New Signature Scent

There is a precise moment right before the sun crests the horizon when the world feels entirely fresh, soft, and alive with anticipation. That magical interval is the inspiration behind AURORA—our latest fragrance crafted for the modern individual who carries elegance as effortlessly as a second skin.

AURORA is a youthful yet profoundly sophisticated scent. It strikes a flawless balance between playful, bright energy and a deep, seductive warmth that anchors itself beautifully to your skin throughout the day.

The Olfactive Journey: Inside the Bottle

AURORA evolves beautifully over time, revealing a symphony of carefully curated botanicals that transition seamlessly from morning brightness to evening allure.

• Top Notes (The Opening Impression): Mandarin Orange, Pear and Pepper;

• Heart Notes (The Elegant Core): Peony, Rose and Osmanthus;

• Base Notes (The Lingering Sillage): Musk, Patchouli, Cedar and Leather..

How to Apply & Layer AURORA for All-Day Wear

To get the absolute most out of your bottle, how you apply it matters just as much as where you apply it. Follow these steps to maximize your fragrance's longevity:

1. Hydrate First: Perfume anchors much better to moisturized skin. Apply an unscented lotion or body oil immediately after your shower before spraying your fragrance.

2. Target the Pulse Points: Spray AURORA where your blood vessels are closest to the skin's surface, as the natural body heat continually activates the notes. Focus on your wrists, the base of your neck, behind the ears, and even the back of your knees.

3. The Golden Rule — No Friction: After spraying your wrists, do not rub them together. Rubbing creates friction that heats up the liquid, prematurely crushing the delicate top notes of citrus and peony and shifting the intended balance of the scent.

4. Mist Your Hair: For a subtle trail of scent with every turn of your head, spray AURORA into the air and walk through the mist, or lightly spritz your hairbrush before brushing.

• Every full-sized bottle purchased comes with a complimentary 5ml matching sample vial.

• The customer must test the 5ml sample first. They can return the unopened, cellophane-wrapped full-sized bottle within 30 days for a full refund if they don't like the scent.

• If a bottle arrives damaged, defective (e.g., a broken atomizer), or if the wrong scent was shipped, you offer a free exchange or full refund.

• Opened or gently used perfumes cannot be refunded to the original payment method, but they can be exchanged for another Chaahat scent or store credit within 14 days.

• If you change your mind, any unopened perfume in its original cellophane wrapping can be returned for a full refund or exchange.

• If your bottle arrives damaged or with a faulty spray mechanism, please contact us within 48 hours of delivery and we will rush a replacement to you at no extra cost.