Shipping Policy

At Chaahat, we craft premium fragrances designed to leave a lasting impression wherever you go. Because alcohol-based perfumes are classified as regulated liquid items for air freight, we take meticulous care in packaging, customs compliance, and carrier selection to ensure your orders arrive quickly and safely.

Order Processing Times

• Processing Time: All international orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).

• Order Tracking: Once your order is dispatched, you will receive an automated email and WhatsApp update containing your tracking number and carrier details.

Worldwide Shipping Destinations & Delivery Timelines

We partner with specialized international couriers (such as DHL Express, FedEx, and Aramex) that are licensed to handle and transport cosmetics and hazardous goods securely.

Address Verification & Special Address Instructions

• GCC & Middle East Addresses: Customers in the UAE, Qatar, and other GCC countries are kindly requested to provide an exact Building/Villa Number, Street Name, District, and Mobile Number (Active on WhatsApp) to assist local couriers with final delivery.

• P.O. Boxes: Due to courier restrictions on regulated liquids, we cannot ship to P.O. Box addresses. Please provide a physical street address for delivery.

Order Tracking & Delivery Issues

• Tracking Updates: You can track your shipment step-by-step using the link provided in your shipping confirmation email or by visiting our Order Tracking page.

• Failed Delivery / Incorrect Address: If a package is returned to us due to an incorrect address supplied by the customer or repeated failed delivery attempts, original shipping costs are non-refundable. Reshipping fees will apply.

• Damaged or Missing Items: In the rare event that your package arrives damaged during international transit, please photograph the outer package and damaged bottle immediately and contact us at chaahat.official112@gmail.com or via WhatsApp at +92 325 366 4657 within 48 hours of delivery so we can dispatch a replacement or arrange resolution.

Diva: The Ultimate Signature Scent for the Modern, Confident Woman

Every woman deserves a fragrance that doesn’t just enter a room before she does, but leaves an unforgettable memory long after she’s gone. Meet Diva—our latest, most captivating Eau de Parfum crafted for the woman who embraces her strength, commands attention, and carries herself with effortless poise.

Whether you’re stepping into a high-powered board meeting, heading out for a festive evening, or simply want to elevate your everyday style, Diva is the ultimate invisible accessory to your confidence.

The Olfactory Journey: A Masterclass in Elegance

Diva is a vibrant, contemporary Floral-Fruity masterpiece. It seamlessly balances a playful, energetic opening with an opulent, regal heart, eventually settling into a deeply sensual and comforting embrace.

Here is a breakdown of the stunning facets that make this fragrance so addictive:

• The Prelude (Top Notes): Orange, Green Notes, Raspberry, Mandarin Orange, Plum, Black Currant, Peach and Strawberry

• The Heart (Middle Notes): Night Blooming Jasmine, Lily-of-the-Valley, Rose, Orchid, Marigold and Iris Flower

• The Afterglow (Base Notes): White Musk, Vanilla, Cedar, Amber, Sandalwood and Ambergris. 

How to Style, Apply, and Prolong Your Scent

To get the absolute most out of Diva and ensure it lasts well over 8 hours, follow our expert application guide:

1. Target Your Pulse Points

Spray Diva directly onto areas where your blood vessels are closest to the skin. The natural warmth of these points helps continuously release the fragrance throughout the day:

• The inside of your wrists

• The base of your neck and behind the ears

• The inner elbows

2. Master the "Dab," Don't Rub

After spraying your wrists, resist the temptation to rub them together! Rubbing creates friction that heats up the skin, which prematurely breaks down the delicate top notes of mandarin and berry, changing how the perfume evolves. Simply let the mist dry down naturally.

3. Hydration is the Secret to Longevity

Perfume binds best to oils and moisture. For an all-day scent bubble, apply Diva right after stepping out of the shower onto well-moisturized skin.

4. Protect Your Bottle

To keep the vibrant pink juice and its complex ingredients fresh for years, store your bottle of Diva in a cool, dark place away from direct sunlight and bathroom humidity. Your vanity table or a dedicated closet shelf is perfect.

• Every full-sized bottle purchased comes with a complimentary 5ml matching sample vial.

• The customer must test the 5ml sample first. They can return the unopened, cellophane-wrapped full-sized bottle within 30 days for a full refund if they don't like the scent.

• If a bottle arrives damaged, defective (e.g., a broken atomizer), or if the wrong scent was shipped, you offer a free exchange or full refund.

• Opened or gently used perfumes cannot be refunded to the original payment method, but they can be exchanged for another Chaahat scent or store credit within 14 days.

• If you change your mind, any unopened perfume in its original cellophane wrapping can be returned for a full refund or exchange.

• If your bottle arrives damaged or with a faulty spray mechanism, please contact us within 48 hours of delivery and we will rush a replacement to you at no extra cost.