Shipping Policy

At Chaahat, we craft premium fragrances designed to leave a lasting impression wherever you go. Because alcohol-based perfumes are classified as regulated liquid items for air freight, we take meticulous care in packaging, customs compliance, and carrier selection to ensure your orders arrive quickly and safely.

Order Processing Times

• Processing Time: All international orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).

• Order Tracking: Once your order is dispatched, you will receive an automated email and WhatsApp update containing your tracking number and carrier details.

Worldwide Shipping Destinations & Delivery Timelines

We partner with specialized international couriers (such as DHL Express, FedEx, and Aramex) that are licensed to handle and transport cosmetics and hazardous goods securely.

Address Verification & Special Address Instructions

• GCC & Middle East Addresses: Customers in the UAE, Qatar, and other GCC countries are kindly requested to provide an exact Building/Villa Number, Street Name, District, and Mobile Number (Active on WhatsApp) to assist local couriers with final delivery.

• P.O. Boxes: Due to courier restrictions on regulated liquids, we cannot ship to P.O. Box addresses. Please provide a physical street address for delivery.

Order Tracking & Delivery Issues

• Tracking Updates: You can track your shipment step-by-step using the link provided in your shipping confirmation email or by visiting our Order Tracking page.

• Failed Delivery / Incorrect Address: If a package is returned to us due to an incorrect address supplied by the customer or repeated failed delivery attempts, original shipping costs are non-refundable. Reshipping fees will apply.

• Damaged or Missing Items: In the rare event that your package arrives damaged during international transit, please photograph the outer package and damaged bottle immediately and contact us at chaahat.official112@gmail.com or via WhatsApp at +92 325 366 4657 within 48 hours of delivery so we can dispatch a replacement or arrange resolution.

MYSTIQUE: The Luminous Scent That Captivates the Senses

There is an undeniable magic in a fragrance that manages to be simultaneously vibrant and deeply enchanting. It’s the kind of scent that doesn’t just walk into a room—it lingers in the memory like a brilliant, unforgettable dream.

Introducing MYSTIQUE, our newest fragrance creation designed for the modern woman who embraces her radiance, elegance, and soft sensuality.

Whether you are stepping into a high-powered morning meeting or dressing up for a glamorous night out, MYSTIQUE is your ultimate invisible accessory. Sparkling, fresh, and effortlessly luxurious, it’s a bottle of pure light.

The Olfactory Journey: What Does MYSTIQUE Smell Like?

MYSTIQUE is a beautifully balanced floral-fruity blend that opens with a refreshing burst of crispness before settling into a soft, velvety embrace. It is a symphony of contrasting notes that work in perfect harmony.

Top Notes: The First Impression

Yuzu, Pomegranate and Ice;

Heart Notes: The Soul

Peony, Lotus and Magnolia.

Base Notes: The Lasting Impression

Musk, Mahogany and Amber. 

How to Wear & Apply MYSTIQUE for Maximum Longevity

To get the absolute most out of your bottle of MYSTIQUE and ensure it lasts from day to night, follow these expert application tips:

1.Moisturize First:Prerequisite.

Fragrance binds best to hydrated skin. Apply an unscented lotion or a matching body oil to your pulse points right after stepping out of the shower.

2.Target the Pulse Points:The Warm Zones.

Spray MYSTIQUE directly onto your pulse points where your blood circulation is closest to the skin's surface. Think wrists, behind the ears, the base of your throat, and the backs of your knees. The natural heat from these zones will continuously activate the scent throughout the day.

3.Mist and Walk:For Your Clothes.

Give a light mist into the air and walk through it, or spray directly onto your clothes from about 6 inches away. Fabric holds onto the top notes (like the bright yuzu and pomegranate) much longer than skin does.

4.Do Not Rub Your Wrists:Critical Rule.

After spraying your wrists, resist the urge to rub them together! Rubbing creates friction that heats up the skin, which prematurely breaks down the delicate top notes and changes the intended lifecycle of the perfume.

• Every full-sized bottle purchased comes with a complimentary 5ml matching sample vial.

• The customer must test the 5ml sample first. They can return the unopened, cellophane-wrapped full-sized bottle within 30 days for a full refund if they don't like the scent.

• If a bottle arrives damaged, defective (e.g., a broken atomizer), or if the wrong scent was shipped, you offer a free exchange or full refund.

• Opened or gently used perfumes cannot be refunded to the original payment method, but they can be exchanged for another Chaahat scent or store credit within 14 days.

• If you change your mind, any unopened perfume in its original cellophane wrapping can be returned for a full refund or exchange.

• If your bottle arrives damaged or with a faulty spray mechanism, please contact us within 48 hours of delivery and we will rush a replacement to you at no extra cost.